Although the queue time was long, the service was excellent. When I lost the key, the staff stayed with me the whole time, providing assistance and transportation. They had someone tow the car back, but I later found the key, so they didn't charge a towing fee. The next day, they refunded my deposit in full. Budget's service in San Francisco is much better than in Los Angeles.

Queueing rules are generally well-followed abroad.

Pick up was quick. Counter staff were extremely courteous and professional. Given a free upgrade.

Easy enough to navigate and find a car at a competitive price.

i was charged extra $100 for sideroad assistance and insurance which i HAVE NOT requested. At the pick up counter they have not asked me about it and signed me on paperwork that aparently says in small letters i agree to those extra services. it is the first time i am not being notified verbally about this option, i always decline. I feel i have been hijacked into that. It is wrong and un proffessional on the rental company side.