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Live chat Email us Service Code: 4240666171
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QEEQ cleared up a mix up at pick up and everything was good after that.

Reviewed: Mon, Mar 24, 2025
About Hertz: 9.0 /10
Car was good. I only had a problem with Hertz as I had a late flight and called them directly as I am a member and asked if I could just go straight to my car. When I called and said I was a member, they asked for my membership number and then they proceeded to cancel my original reservation and rebook it and a much higher rate without telling me. Why? Who knows. This caused confusion at pick up to say the least. I took the car and decided to sort it out later. QEEQ took care of this for me after I called them and explained what had happened.
About QEEQ: 10.0 /10
They were great!
Standard | Chrysler 300 or similar

Relevant Reviews on Hertz in United States

Madeline Surrey

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Reviewed: Thu, Feb 20, 2025
About Hertz: 8.0 /10
It's okay.
About QEEQ: 10.0 /10

Rosalind Wilmot(t)

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Reviewed: Thu, Nov 14, 2024
About Hertz: 10.0 /10
The service is simple and efficient, and the staff at the counter are patient and attentive.
About QEEQ: 10.0 /10

Dora Den(n)is

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Reviewed: Sun, Nov 7, 2021
About Hertz: 10.0 /10
Very satisfied
About QEEQ: 10.0 /10

M.Purewal

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Economy | Chevrolet Spark or similar
Reviewed: Thu, Jun 23, 2022
“Long wait at desk”
About Hertz: 7.0 /10
Took a long time getting the car. Hertz desk was very busy so the waiting time in queue was long. Once at the desk I was told the cars weren’t available and I had to wait. The queuing process was chaotic and disorganised.
About QEEQ: 10.0 /10
Good service

Jane

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Jul 12, 2018
“Fast and Easy”
About Hertz: 8.2 /10
Like: Picking up the car is very easy as a shuttle takes you right to the car rental area and once there, you are are your way within minutes. When dropping off the vehicle, Hertz staff were very friendly, addressed me by-name and helped me get to the return shuttle.
Dislike: What wasn't so pleasant was when I went to get the car I reserved, it wasn't available. I did get a comparable-sized vehicle, but I'd chosen one specifically for cargo space and vehicle familiarity and I wanted to feel comfortable in a car I'd driven before. Getting the car to Logan's drop-off point was straight-forward, after all the nail-biting I did to find my way through Boston!

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