I originally rented a Lynk & Co, but was given a Volkswagen instead. After driving for less than an hour, the car displayed a tire pressure issue on the highway. I got out to check, found no apparent problem, and continued driving for over an hour, but the front left tire eventually went completely flat. I had no choice but to contact customer service. Later, a tow truck was called, and the costs for vehicle damage, towing, and taxes totaled over 2000 euros. I had no car to use for a day and a half. On the third day, I returned to Milan airport to pick up another car. During this process, I also lost my passport, which was eventually found at the rental counter. It turned out the Indian staff member who assisted me during the rental process had forgotten to return it. It was extremely frustrating. On the third day, when I picked up the car again, I finally retrieved my passport. They offered me a Jeep as a replacement, but the vehicle consumed a lot of fuel.

Returned the car two months ago and suddenly got charged 50 euros. What nonsense. Everything was clear during the return with both parties confirming and signing. What kind of service is this?

Amazing very helpful and quick

Terrible, old car, too long time to pick up the car, more than 1 hour

Budget wrongly charged me 112 euros for a small scratch on a wing mirror when I returned the car claiming that it was nor present when the rental started. Fortunately I had photographed the whole car at the start which showed that the mark was in fact present when I collected the car. I am currently attempting to persuade Budget to remove the charge but otherwise I will claim the amount from the Easy Rent Cars insurance policy. I was very disappointed with the service I received from Budget and I will not use the company again.