This Budget location mainly rents large vehicles, and our Kia Carnival was the smallest one. It is located outside Melbourne city, about a $30 Uber ride from the city center, which is very convenient since there are usually no large vehicles available in city locations. Communication over the phone was smooth, the car model was accurate at pick-up, and the staff was very helpful, assisting me in thoroughly checking the vehicle's condition, informing me of the fuel type and fines, and explaining the insurance in detail rather than trying to upsell. They assured me that using third-party insurance was fine. When returning the car, we were in a hurry, and the staff said they would wait for us until the agreed-upon time (since businesses in Australia often close earlier than 5 PM). We managed to return the car just before they closed the gate, and they didn't mind that we were a bit short on fuel.

The service attitude at the store was very good, but there was a wait when there were many customers.

I booked a X-Trail, but got an Outlander instead. The car had 26,000 kilometers on it and drove very smoothly. The service wasn't particularly outstanding; it was neither overly enthusiastic nor indifferent, just straightforward and clear. I appreciate this kind of clear process and communication.

Great attitude and provided a new car. Excellent experience.

Bonjour. Tout était parfait, le personnel à l'agence de Balktown et à l'aéroport de Sydney très attentif et serviable, les réponses aux demandes par mail et la voiture. Merci pour votre professionnalisme. Je conseille ce site.

Très bien, je recommande ce site