Very smooth, good communication. Would highly recommend QEEQ.

I booked a Ford Falcon, but when I arrived at the store, they gave me a Renault SUV instead, which is not the same type at all. Although the SUV is indeed more suitable for Tasmania, we really wanted to experience the thrill of a muscle car. In the end, we had no choice as they said there were no other cars left. Despite choosing a more expensive option initially, they did not refund the difference. We spent more money but didn't get to drive the car we liked. By the way, most of the roads in Tasmania are very good and a sedan would have been absolutely fine. Don't worry too much about needing an SUV.

Quite good!

1. The brakes were giving loud stressing noise when applied. The vehicle should have been checked before releasing. 2. Wanted to delay pickup time by 1.5 hrs due to my flight time arrival and called the Australian number from Malaysia. The customer service personnel recorded my request but not able to email me confirmation. Passed me to another lady who wanted to charge me a lot extra for the delayed-pickup request which I find ridiculous as it was still within my booking period and I have no intention to delay the drop off time. She finally relented after my reasoning and said will inform the pickup location. Also said that she will email me my requested pick up time confirmation. I DIDN'T RECEIVE THE EMAIL.

Car was on par with what we expected. Not sure why the service counter staff initially assigned a smaller car, but then mentioned that we were given a "free upgrade" to a bigger car (which was actually the exact same car that I had chosen upon booking).

Easy booking. Happy with the savings.

Like: Booked online , called next day to see if I can collect earlier and no trouble for staff they even upgraded me. Service with a smile, clean and modern car thank you.
Dislike: Nothing.!