Overall service was good. The waiting time for picking up the car was quite long, and there were upselling attempts for upgraded models and insurance, which I declined. The car was fine and there were no issues during the trip.

The queue for picking up the car was long. When it was finally my turn, they aggressively tried to sell insurance. After refusing, they deliberately delayed the process and refused to give me a four-wheel-drive vehicle, claiming that their branch does not have Jeep Compass or similar models with four-wheel-drive. This ruined my plans to go to the Mauna Kea summit to watch the sunset, as I was only able to reach the visitor center because my vehicle didn't pass the inspection for summit access.

The counter staff did not aggressively upsell insurance, which was good

Picking up the car was very convenient, and there were no hidden sales tactics.

Thrift gave us a free upgrade to a mid-size SUV. It was very appreciated when it started snowing in Denver