Not a happy experience

P.Hingorani

Australia

Reviewed: Thu, Mar 6, 2025

About Thrifty: 8.0 /10

Car pick up time was 8.30 am. I arrived at 8.40 am. Did the paperwork in 5 mins but was waiting for the car to get ready for another 20 mins. Their car photos uploaded were at 9.02 am goes to show how important time or customer is to them. Got a ute which had really bad shock absorbers. I got a headache driving this car on day 1, fell sick due to discomfort of getting in and out of this car and the constant pain and a back ache which I can still feel 5 days after returning this car. Got my next rental car from 03.03.25- 29.03.25 from a rival car rental company. Brand new Kia cerato, good shock absorbers, comfortable and stylish and the deposit is only $100. Goes to show how the rental deposit also can vary so vastly. The only person I can truly give 5 starts to during this trip was the young lady who washed the car and when asked about which fuel to put and where, she demonstrated this with a beaming smile which can possibly be the only redemption factor to thrifty for this trip.

Thrifty

Dubbo

Australia

Pickup Truck | Toyota Hilux or similar

11-day rental

Relevant Reviews on Thrifty in Australia

Frank Milton

Australia

1 days rental

Reviewed: Wed, Feb 5, 2025

About Thrifty: 10.0 /10

The day we picked up the car, we noticed a nail in the tire. After driving for a short distance, we returned to replace the vehicle, but there were no cars available. The next morning, we went back to exchange the car again, and Thrifty's excellent service ensured they checked the mileage and immediately provided us with a replacement. As for the tire issue, they informed us to file an insurance claim ourselves.

About QEEQ: 8.0 /10

Sebastian Acheson

Australia

1 days rental

Thrifty

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Tue, Mar 6, 2018

About Thrifty: 2.0 /10

Rosalind Black

Australia

1 days rental

Reviewed: Sat, Jan 11, 2014

About Thrifty: 8.0 /10

The car was relatively new, service was professional, and the process was completed quickly.

About QEEQ: 8.0 /10

D.Dolan

Australia

1 days rental

Medium SUV | Mitsubishi ASX or similar

Thrifty

Launceston Airport(LST)

Launceston

Australia

Reviewed: Wed, Jan 8, 2020

About Thrifty: 9.7 /10

The car was almost brand new and a good size. The counter staff were friendly. However, when we got the car the petrol tank was not full, it went down a notch before we had even left the car park. We emailed customer service immediately just to find out 2 weeks later when we returned that they don't monitor the customer service email address... The company policy is fuel full to full, but we received our car very short of full fuel.

About QEEQ: 10.0 /10

Very easy to use and got a fantastic price.