Not a happy experience

P.Hingorani

Australia

Reviewed: Thu, Mar 6, 2025

About Thrifty: 8.0 /10

Car pick up time was 8.30 am. I arrived at 8.40 am. Did the paperwork in 5 mins but was waiting for the car to get ready for another 20 mins. Their car photos uploaded were at 9.02 am goes to show how important time or customer is to them. Got a ute which had really bad shock absorbers. I got a headache driving this car on day 1, fell sick due to discomfort of getting in and out of this car and the constant pain and a back ache which I can still feel 5 days after returning this car. Got my next rental car from 03.03.25- 29.03.25 from a rival car rental company. Brand new Kia cerato, good shock absorbers, comfortable and stylish and the deposit is only $100. Goes to show how the rental deposit also can vary so vastly. The only person I can truly give 5 starts to during this trip was the young lady who washed the car and when asked about which fuel to put and where, she demonstrated this with a beaming smile which can possibly be the only redemption factor to thrifty for this trip.

Thrifty

Dubbo

Australia

Pickup Truck | Toyota Hilux or similar

11-day rental

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Reviewed: Thu, Jan 9, 2020

About Thrifty: 10.0 /10

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Hobart

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Reviewed: Thu, Aug 22, 2013

About Thrifty: 10.0 /10

There was an accident along the way, but the staff handled it very well. I am very touched and extremely satisfied!

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S.Chiu

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Full Size Van | KIA Carnival or similar

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Launceston Airport(LST)

Launceston

Australia

Reviewed: Mon, Feb 10, 2020

About Thrifty: 6.3 /10

Car was dirty, air conditioning was not working

D.Figg

Australia

1 days rental

Medium SUV | Mitsubishi Outlander or similar

Reviewed: Mon, Jan 13, 2020

“Don’t have an issue because you won’t get help”

About Thrifty: 7.3 /10

Everting about the hire was fine but we had a cracked windscreen about a week into the trip and I made 10 calls trying to get help on how and where to get it resolved at minimum cost and either nobody could tell me or they supervisor wold not call back The issue is still not resolved