Not a happy experience

P.Hingorani

Australia

Reviewed: Thu, Mar 6, 2025

About Thrifty: 8.0 /10

Car pick up time was 8.30 am. I arrived at 8.40 am. Did the paperwork in 5 mins but was waiting for the car to get ready for another 20 mins. Their car photos uploaded were at 9.02 am goes to show how important time or customer is to them. Got a ute which had really bad shock absorbers. I got a headache driving this car on day 1, fell sick due to discomfort of getting in and out of this car and the constant pain and a back ache which I can still feel 5 days after returning this car. Got my next rental car from 03.03.25- 29.03.25 from a rival car rental company. Brand new Kia cerato, good shock absorbers, comfortable and stylish and the deposit is only $100. Goes to show how the rental deposit also can vary so vastly. The only person I can truly give 5 starts to during this trip was the young lady who washed the car and when asked about which fuel to put and where, she demonstrated this with a beaming smile which can possibly be the only redemption factor to thrifty for this trip.

Thrifty

Dubbo Regional Council

Australia

Pickup Truck | Toyota Hilux or similar

11-day rental

Relevant Reviews on Thrifty in Australia

Rupert Hansom

Australia

4-day rental

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Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Fri, Sep 19, 2025

About Thrifty: 10.0 /10

Returning and picking up the car is very convenient. The credit card used must belong to the person who made the reservation. For toll fees, be sure to ask the store staff how to pay them, otherwise you may receive small fines later.

About QEEQ: 10.0 /10

Theresa Crane

Australia

7-day rental

Reviewed: Fri, Jul 12, 2024

About Thrifty: 2.0 /10

About QEEQ: 8.0 /10

Chester Yonng

Australia

5-day rental

Reviewed: Sun, Feb 25, 2024

About Thrifty: 10.0 /10

This time, I picked up the car from the Hertz store at Perth Airport. The service is available until midnight, so you don't need to worry too much about the typical flight times. The pick-up process was much faster compared to the Hertz in Melbourne, possibly because I had rental information saved from a few days earlier at the Melbourne store. The service staff were very friendly. I had reserved a Nissan X-Trail, but when I arrived, they prepared a Toyota Highlander for me. I told the staff I preferred a mid-sized SUV and ideally the Kia Sportage I had driven earlier. The staff apologized and informed me they didn't have the Sportage available, but after calling a colleague, they managed to get a Subaru Forester for me within ten minutes. The car was almost new with only 12,000 km on it and no visible scratches. The staff asked if I had insurance, and I confirmed I had full coverage, so they didn't ask further. Overall, it was a great experience.

About QEEQ: 10.0 /10

Guy Haywood

Australia

2-day rental

Thrifty

Melbourne

Australia

Reviewed: Sun, Mar 25, 2018

About Thrifty: 10.0 /10

The staff at the Melbourne branch had a great service attitude. Knowing we were heading to the city center, they drew us a route and recommended parking spots, and also provided a map for pickup and drop-off routes. However, when we went to the branch near Hyde Park in Sydney to file an accident report, the staff there were not very friendly and kept insisting that if we had bought their insurance, we wouldn't have had so many issues.

About QEEQ: 8.0 /10