Very satisfied, fast and professional

Very satisfied.

I had reserved a Toyota Camry, but upon arrival, I was told to choose between a Honda HRV and a Toyota CHR, which meant being downgraded from a mid-size sedan to a compact SUV—three levels down. When I asked why, they said there were no Camrys available, even though there were Camrys parked in the lot. In a rush to keep to my schedule, I chose the Honda HRV instead of arguing with the staff.

Satisfactory

Good car just lacked a bit of kick. Clean and tidy on pick but not full so return was to the same level. Every scratch or dink was noted and car hire explained clearly on pick up. Drop of was timely but very difficult to find.

Details of pick and drop off a little confusing. Hertz also honoured the timeframe so as we collected late we were given a later drop off time which was good.