Great car, disappointing fees.

J.Papadopoulos

United States

Reviewed: Wed, Jan 22, 2025

About Hertz: 6.0 /10

When I checked in I told the Hertz rep I would be a bit late dropping off the car and did I need to change the booking by 30 minutes. He said no, it was no problem and I didn't need to update the booking. My reservation ended at 1 pm and as indicated, I dropped the car at 1:25 pm. But when they emailed my receipt, they charged me $40 USD for one extra hour! Almost the same price as I paid for a whole day. Very dishonest given I asked in advance and could have amended the booking for a lower cost.

About QEEQ: 10.0 /10

Compact | Toyota Corolla or similar

2-day rental

Relevant Reviews on Hertz in United States

United States

7-day rental

Mini Van | Chrysler Pacifica or similar

Hertz

Honolulu Airport(HNL)

Hawaii - Oahu Island (honolulu)

United States

Reviewed: Tue, Jan 7, 2025

“スタッフを増やして！”

About Hertz: 8.0 /10

繁忙期はスタッフを増やすなどして欲しいです。旅行者は1分でも無駄にしたくありません。

About QEEQ: 9.0 /10

連絡したらすぐに返事していただき助かりました。

Michaelia Betsy

United States

1 days rental

Hertz

Honolulu Airport(HNL)

Hawaii - Oahu Island (honolulu)

United States

Reviewed: Tue, Feb 20, 2024

About Hertz: 8.0 /10

They gave us an Infiniti Q80, saying it was the same price, but we found that the hotel parking lot had height restrictions that posed a collision risk. We had to return to the store the next day to exchange the car, and they finally gave us a Ford Kuga (overseas version).

About QEEQ: 8.0 /10

Mortimer Adams

United States

1 days rental

Hertz

La Guardia Airport(LGA)

New York

United States

Reviewed: Fri, Dec 15, 2023

About Hertz: 10.0 /10

Very good

About QEEQ: 10.0 /10

Orville Trevelyan

United States

1 days rental

Hertz

Los Angeles Airport(LAX)

Los Angeles

United States

Reviewed: Fri, Sep 15, 2017

About Hertz: 2.0 /10

They tried to sell extra insurance, and claimed my reserved car wasn't available, suggesting other cars that required additional payment. Initially, the staff quoted an extra $48 per day, but when I said it was too expensive, someone who said they were a manager offered it for $24 per day. Since it was late and I needed to hit the road, I had no choice but to agree. It felt like a scam.