Buena

A small scratch on the bumper costs over 300 euros!

Renting a car is quite convenient.

Since I needed to drive 100 kilometers to another city and return to Madrid on the same day, I was worried about wasting time by going to the wrong store. Therefore, I took my order to the Budget car rental at Madrid Atocha Central Station a day in advance to confirm if this was the correct pickup location. (When booking online, I specifically chose a car rental near the city center station. The website only provided an address but no specific store name, and based on the online pickup instructions, I assumed it was this location.) The staff looked at my order and confirmed that this was indeed the correct place. However, when I went to pick up the car the next day, the same female staff member took my order, driver's license, and passport to start the process but then suddenly told me it was not here but another store, four metro stops away and a 15-minute walk. When I arrived at that store, the staff looked at my order and had a long discussion in Spanish, seemingly about some issue but did not inform me. Finally, they directed me to the basement to pick up the car. I found the car model did not match what I had reserved; I had booked a 4-door Fiat because we were two adults, a child, two large suitcases, and one small suitcase, so I didn't choose a microcar. But the car I received was a 2-door micro Fiat. Attempts to negotiate with the rental company were unsuccessful—they said it was the only vehicle available. Due to time constraints to head to Segovia, I had no choice but to take the car. The next day, when we were leaving Madrid for another city, we needed to carry all our luggage, but since the car only had one door, we couldn't load the luggage. The tiny trunk could barely fit one piece of luggage, and we couldn't close the rear door. Ultimately, we had to put the small suitcase on the back seat and leave the other one at a friend's place in Madrid. We drove for several days with the rear door not closing properly. At restaurants and tourist spots, we didn't dare to park because the door wouldn't close. This was a terrible experience.

Turned up to budget greeting was great. Car exceeded expectations audi a1

easy booking very informative

We waited around 30/40 minuties in the collection que for our vehicle, service seemed really really slow for each customer even though there were two members of staff dealing with customers and a third behind a computer. When it eventually came to our turn, we were told about the deposit if £1950 to put onto a credit card this was fine as we had taken out our own damage waiver Insurance. The staff member asked if we wanted to upgrade so £0 deposit on a credit card when we said no thankyou she seemed quite shocked and checked we were sure. We had booked a group c vehicle c4 cactus or similar, we were given paperwork to sign for a vw polo when we questioned this and asked is that not smaller will we fit, we were told yes you will be fine there is only three if you. We said we would go see the car and see if the size was enough for us as we just wanted to get on our way after a long wait. We walked away and decided to look online, seeing that a vw polo is smaller and is group b vehicle we returned to the desk again and joined the que after a few minutes the lady that had served us noticed we were back and approached us we explained about the different group and that we would just like the car we booked and paid for in the same group. We waited again and after a few phone calls we were then allocated a Hyundai i30 and so went to collect that. While waiting for the car to arrive we saw the couple before us who had still not left either they were on there third car the first one had an issue (can’t remember what) and the second one had a flat tyre they had been told it’s fine just take the car and you can get the tyre blown back up. Why would any customer just landed for there holiday want to do that?? And what if it couldn’t simply be blown up? This demonstrates really poor customer service. At the desk when we asked about getting the polo we were told there are no c4 cactus we’ll surely then you should upgrade us if you don’t have what we purchased not downgrade

Booking was fine and easy to do