There was a last-minute car change. The counter said that the reserved car was unavailable and offered an upgrade. After agreeing, went to the parking lot and found no car in the designated space. Asked a staff member and was told there were no cars left. They switched to another car and said it was the only one available, no other options. Very frustrating.
Budget didn't have a vehicle for me. I have a disabled daughter and specifically booked a minivan so we had space for luggage and wheelchair. After waiting over an hour at the rental counter I was sent to collect an "upgraded" vehicle. No vehicle in the alloted space - it had been given to someone else. In total over 3 hours before I had a vehicle and was able to leave the airport. Shockingly bad service. Never again!
“first time with Easyrentcars and I will do it again”
About Budget:7.3/10
pick-up counter staff not informative. service not applied for (road safety net) was added to the bill without notice. CHECK the rental agreement!!!
About QEEQ:10.0/10
easy, fast, and competent service and booking procedure. You have my full confidence.
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