Very good experience

Although it is a small rental company (it's easy to find as it is located right off the airport shuttle), the service is quite professional, and the staff is very friendly. You don't need to show any translated driver's license, nor do you need notarization. The process of picking up and returning the car went very smoothly! To our surprise, we got a Honda compact automatic car similar to a Fit, with plenty of passenger space and fully equipped with a panoramic sunroof, cruise control, paddle shifters, and more. It was also very fuel-efficient!

The location is too far from the airport, and I had to pay an extra 5 dollars. The staff were trying to upsell and persuade me in various ways. Fortunately, I've rented cars several times before, so I wasn't misled.

The store is at the Holiday Inn Heathrow Airport. They switched the car I originally booked and wanted to charge an upgrade fee. This feels like a rip-off, very unpleasant experience. I will not rent from this company again.

Counter staff very helpful although I did have to wait to be seen. Mobile unit in car park not very professional as hotel is closed at present.

Price drop protector did save money but have to wait for refund...

The car was a Honda jazz which isn’t really like a Volkswagen Golf to drive, it seemed much less good quality. The service on the desk was slow, rude and uninterested in customer service. The man then took over 45 minutes to collect the car as it had to be washed or wasn’t ready but we weren’t told, we were just left waiting in a car park for over 30 minutes