Very good experience

They gave me a car with a lot of damage to one side even though they have plenty of other cars. We missed one bus because it took a while finding out which bus stop at the airport they do the pick ups from. This SHOULD be in the email

Our experience at pick up was horrible. There were 4-5 other costumers present when we were, and all of them were angry and engaged in arguements with the counter staff. The terms and conditions misled me: I didn’t realise I needed a passport in addition to drivers licence photo card in order to collect the car. They let me have it anyway for an additional £300! I was tired and just went with it...

Customer service appalling. Charged us 170 for a scratch. They tried to charge for 2 other scratches but I could prove they were pre existing. Tried to fob us off with a small car so we had to pay extra for another

Fiat 500 was perfect size and very economical in fuel. Clean and pleasure to drive. The only improvement could be for those who renting on weekly basis is to roll deposit from one booking into another instead of taking new deposit and re registering again.

Like: Efficient pickup and drop off at airport. Avoided congestion at major car rental area of airport. Outstanding car made driving in the beautiful countryside enjoyable. Built in gps that was made available to us at pickup was invaluable.
Dislike: Prior written detailed information about large insurance deductible deposit at the time of pickup. Lucky we had a card with a high limit. Better signage for location and vehicle return.