Mostly great, but the pick-up could have gone smoother

Service was excellent and friendly. Very quick and efficient paperwork.

They are always quick to help and not eager to rip you off. Just make sure you read the small print and you'll be fine. Theres a good team there.

Brilliant in pricing and ease of use.

Great service, pleasant staff and good prices.

Not this time as only an overnight rental but at £5.68 I'd be surprised if they could get it any lower :-) Last time price drop did work extremely well.

Customer service was terrible. No apologies given for time waiting on both pick-up and drop-off. They didn't apology for the inconvenience of there being different information on documents. And no apology for missing my ferry. There were four other people in the are with the exact same problem. All British with no passport on them, but told different things.

The wait was very long for the car. The MAJOR problem I have is the cost of hiring car seats. WHY WHY are they so expensive when it is children's safety at risk. I was not allowed to rent them for 24 hours (why not?) while I went to the nearest supermarket to buy booster seats for £5 each. Instead they were going to charge me something like £9 per day per child. A total cost which was DOUBLE the cost of the car. I think it is DISGUSTING. Plus the booster seats they gave me were grubby, old and tatty. Pathetic and greedy.