Mostly great, but the pick-up could have gone smoother

The vehicle was clean and tidy. Customer service was smooth and they were polite

We’ve got Kia which was much smaller than Volkswagen Polo, but generally everything was fine. You have to be aware though about the deposit of 1200£.

Smooth and easy process of booking

They charged me an extra £72 to get the vehicle and after a long flight from Florida I accepted this... they showed me round the outside of the vehicle but not inside ... When I returned the vehicle there was a chip inside they said the seatbelt had hit it !!!! My daughter never even sat at that side in the back as she always sits behind me driving..... they charged me £232 !!!!! If I could attach a photo I would ...... they are conmen and it was daylight robbery... the man at the desk was rude to the point my daughter got upset, I had to pay as had a flight to catch.... will never ever use this company again .... absolutely disgusting!!!!! And I hire cars all the time

The staff at drop-off were very friendly and even offered to take the van from me at the parking lot if I didn’t feel comfortable parking it myself. Before and at check-in, there was another member of staff who wasn’t very well informed about where I could leave my car while parking the van and gave me the wrong price chargeable for it (even though it is the staff at the rental company themselves that charge that money for parking). They could have recommended the train station as a good parking location since it is a short walk on foot to the hotel (a shortcut that google maps did not offer).

I was told I need to pay £1205 deposit on credit card and my limit was only £1000 therefore I had no choice but to opt for alternative option which cost me £150 although the documentation I received initially showed that the deposit would be £400-£800. If this was the case. I wouldn’t have incurred £150 costs for other option so I am taking this further