The pickup and drop-off processes are convenient and quick! Excellent!

This is my second time using their service. They have three to five staff members, all very busy, but the efficiency is quite good. Initially, they told me I could upgrade the car for 10 pounds off today ----- I firmly declined! Then they recommended additional insurance, 'No thanks.' I booked a Hyundai i20, but they gave me a Honda JAZZ instead (honestly, I hope this isn't the upgraded car they wanted to offer). Inspecting the car, the staff was very familiar with it and quickly pointed out the existing damages, some of which I hadn't even noticed.

The cost of the GPS is too high.

Few staff members, resulting in long wait times. I was recommended to buy additional insurance at the store, but the benefits were not well-explained. I decided to purchase it to avoid any unforeseen issues. The car was in great condition, fully functional, powerful, a new model, and equipped with GPS.

The store is at the Holiday Inn Heathrow Airport. They switched the car I originally booked and wanted to charge an upgrade fee. This feels like a rip-off, very unpleasant experience. I will not rent from this company again.