Extremely frustrated. We showed the rental order stating that insurance was already purchased and no additional insurance was needed to the front desk staff three times and emphasized that we only wanted to pay the amount on the order, yet we were still tricked into adding an unnecessary vehicle rescue insurance. They claimed it would be refunded if the fuel tank was full upon return. This was very upsetting and felt like a scam. During pickup, there was no one to assist us; we had to find our own way to the parking lot. The staff left the counter for a long time, leaving us searching the vast parking lot for an hour. It was a terrible experience.

The car rental customer service was a Spanish lady who tried to sell me additional insurance. Despite me showing proof that I had already purchased full coverage, she refused to look at it and exaggeratedly claimed, 'What you bought is yours, what I recommend is mine. If you didn't buy it...!' We firmly and repeatedly emphasized that we would not purchase additional insurance. We resolutely said NO! Then she got a bit angry and ignored me. After a standoff, I asked if I could get the car keys. She responded that it wasn't 3 PM yet, which was my scheduled pickup time. So, I stepped back a few steps, waited for a few minutes, and received a pickup note or possibly a contract. She vaguely pointed to the side with her hand. I assumed I had to get the keys from the neighboring window, but the lady at the neighboring window told me to go to the parking lot at the back to get the car! Apart from the unpleasant experience with the insurance upselling, everything else was fine. If I had accepted her insurance offer, the total cost would have reached 600 Euros, which is double the price!

We were told that the car we originally rented was swapped for a larger one, which created parking issues in the city. There was also a problem with the shuttle service when we picked up the car, and we had to walk to the parking lot ourselves under an extremely hot sun and a considerable distance. When returning the car, the staff were very rude. We didn't know where to park and were told to park wherever we saw their signs. However, since the car was large, we took a while to park and were scolded by the staff, which left us very shocked. They did not provide any guidance and appeared very impatient. We will definitely not consider Hertz again.

Very good service, excellent quality price relationship. Car as it had been hired. I will not hesitate to repeat.

Thank your for the excellent service!

Paid about 12 euros a day for a better model. Upgraded from Seat Leon to Toyota CHR. Could feel the difference on the highways. Definitely a good tradeoff