Convenient and satisfactory.

Great service. Both pickup and return were very convenient. I accidentally scratched the car, but Dollar rental didn't make a fuss. Excellent service; I will choose Dollar again next time!

One issue is that Dollar does not have a service counter at the Charlotte airport arrivals area. You need to follow the instructions to go to the Rental Car Center! Although this does not directly affect the rental process, it affects the consumer experience somewhat. I suggest that QEEQ update and provide notices regarding the pickup information at Charlotte!

Car was a brand new Honda Civic, only problem was finding the power socket for GPS.

We asked for a convertible. The first car had an issue with the roof that we fortunately discovered before we left the garage. We agreed to come back in 5 hours for a replacement as there weren't any available at the time. Second car was identical but without fault. On pick up, the price quoted was higher than agreed on the booking. Only incentive argued did they remove the "satellite radio" extra we didn't ask for and the price dropped to the booking amount plus some tax / fee I'm not sure is legitimate. No issues regarding fuel or damage on drop off, but they did try and charge us for an additional day because of the delayed start despite previously agreeing we could drop it off 5 hours latwe. Again, once we pushed them they met the agreed price without hassle. Overall it seems they try to trick you into paying additional fees without telling you which seems dishonest, but we still enjoyed the hire.