Arrived at the store on time but did not get the reserved car model. Refused to upgrade the model unless purchasing the in-store insurance. The staff initially gave a larger but more rundown MG, with parts of the undercarriage guard falling off. Request to change the car was denied. After over an hour of communication with the platform and finally contacting the store manager, we got a SEAT. The staff were very rude.

Satisfied

The waiting time depends on whether the renter's documents are complete, mainly the credit card. If the renter has a credit card under their own name and speaks the language well, they are less likely to encounter issues.

The car was great and exactly what we wanted, however, the service was incredibly slow in picking up the car and dropping it off. Paperwork took an extraordinary amount of time, and there were many people waiting in line ahead of us who were also taking a long time to get through their paperwork, so it was not just our problem. We could give the company a higher rating if pickup and dropoff times were reduced drastically. As it was, we spent nearly 2 hours waiting to pick up our car, and it took over an hour to finish the paperwork on dropoff.

The website works great - no further comments!

Really good car and service