As a whole it was OK and I'd probly cut out the middle man and book direct to save any confusion

The store is located very close to the train station and easy to find. Procedures are straightforward, but there is upselling; you can simply decline. You need to take the elevator to the underground parking lot on level -3 to locate the car yourself. When returning the car, the store conducts a strict inspection and appears somewhat unreasonable. Old damages on the car require proof with photos taken when picking up the car, and the photo's date must also be checked.

The staff was polite, and there weren't many people. However, they pressured me into buying insurance and claimed it was mandatory if I planned to cross the border.

I thought it was a small rental company, but the car return process was very smooth.

Location was poor.