As a whole it was OK and I'd probly cut out the middle man and book direct to save any confusion

Very satisfied. The store clerk was enthusiastic and patient. The store is just across the road from Seville train station, a 2-minute walk. The car was parked in the parking lot downstairs, very easy to find. The car had only 30,000 kilometers, so it was quite new. The clerk proactively asked if we preferred a petrol or diesel car, very nice. The deposit of 2000 Euros was fully refunded to the credit card within half a day after return. Overall, a perfect experience.

Very satisfied

It just feels like a very dishonest company. There is basically no way to really know how much the rental will cost beforehand. Even when one book from full to empty, we have to fill up to avoid fees. I am not even mentioning the insurance scam here. No use for prebooking insurance. You will have to take the Ok rent a car insurance if you don't want your experience to be horrible. Will never do business with them again. On the day of return, no one was there. We had to call some non obvious number to have service and assure us that someone will come take care of us and bring us to the airport. In addition, it was not clear at all at the time of booking that the company was not directly at the airport but somewhere else.