Finding faults in the smallest details. I took photos when picking up the car at night, but the photos weren't clear. When returning the car, they said the wheel was scratched.

The Florence airport car rental location provided on the website was incorrect. The store had moved 4 months ago, and we spent an hour walking around to find it. We left my elderly mother waiting at the old address sitting on the suitcase for over an hour. It was a terrible experience.

Super nice people

Le loueur n’est pas dans l'aéroport, on a cherché bien longtemps avant de le trouver. On a dû payer plus du double parce que soit disant ils n’acceptent pas les cartes de crédit mais il faut une carte de débit.

We were given a considerably bigger people carrier, in fact it was a mini-van. It was parked outside the compound in a dark street and we picked up at night. In daylight, we discovered that the sliding back window’s locking and closing mechanism was broken. We immediately contacted Autovia and their response was extremely unsympathetic: by phone they told us no alternative car could be supplied; by email they told us that we had already signed that the car was in good order. So we were left with a vehicle, one of whose windows did not properly close or lock, something which had been hidden to us in the dark of the night. In other words, we were left with a vehicle that could easily have been broken into and risked any baggage we left in the vehicle, which had an impact on our holiday.