Satisfied

The counter was right at the airport and we found it quickly. The lady at the counter was uncomfortable, spoken in silence, and could not understand. In the end I got a completely different car than I had booked. Instead of picking up the car we also found quickly. The car was a little dusty inside but otherwise okay.

The customer servise was excelent.

Too few staff, those there were good, but unable to meet the demand hence slow service. Parking in ecovia area limited, had to double park, nobody there to check vehicle in.

The counter staff in Bologna went above and beyond to help us and were very helpful and understanding! The staff in Rome were very efficient.

The Customer Service Chat is a great feature it’s very helpful.

Like: The vehicle was clean and in good condition. In addition, it had both GPL and benzine capabilities so we saved using GPL.
Dislike: We had to turn in the vehicle already washed. In addition, every little scratch gets recorded on case more scratches appear. We were careful and returned the vehicle in great condition, but some scratches should be considered normal wear and tear. Larger and more notable scratches may be worthwhile annotating, but not the small door dings and similar scratches.