The car rental service was excellent! However, the distance from the rental office to the parking lot is a bit far.

The staff were particularly helpful and strictly honest. A refreshing change from other local car firms.

No problems - no more can be said.

Only downside was the drop off, we kept missing the turning as it wasn't sign posted very well. The staff were extremely friendly, and spoke good English. Everything was good with the car, it was clean and exactly what we wanted.

Very easy to use, happy with the correspondence of emails reminding me of what I needed to take to pick up/ drop off. Easy to understand language.

The counter staff in Bologna went above and beyond to help us and were very helpful and understanding! The staff in Rome were very efficient.

The Customer Service Chat is a great feature it’s very helpful.

When we got to the check in point they tried the hard sell of more insurance. We told them that we had already paid for the fully waiver insurance bring our excess down to £0. They kept stating this was not the case. I showed them my phone and they they changed their statement to well it it’s not through us so you need it again which is not the case. The first car we were shown was dirty and we were told to bring the car back clean. I asked why I had to clean a dirty car? The person that came out to inspect the car with me confirmed to the sales lady that it was dirty so there should be no charge. On entering the vehicle we noticed that they had issued us with a manual transmission. I went back to the desk and showed them their voucher which said Auto. They told me that this was just a car. Again I had to get the Easyrentcar email out to prove that we had ordered a Automatic. After we found this we got an Automatic. We feel like Ecovia tried everything to give us the cheapest car first for top money and didn’t want to give me the car that we had ordered. They charged the wrong credit card so we had to paid for 2 deposits (1 was returned the same day) otherwise we would have to pay a further €18 for their incompetence. The return was easy and the same guy came to inspect and we had no issues with him. Only the sales lady!! This whole experience of renting a car has put us off. We have rented many cars in the past and it has been very easy. To all be warned about Ecovia/ Autovia they will try and get all the money they can out of you and not provide you the car you paid for.