Very satisfied

Due to communication issues, I only needed an additional driver insurance, but the rental company charged me for comprehensive insurance, resulting in double charges of 773.45 euros. I had previously chosen the super supplemental insurance with my booking on the rental platform, meaning I wouldn't need to pay any extra fees in case of any issues. I couldn't contact the rental platform while abroad, and I am currently resolving the issue with them after returning home.

When I rented the car previously, I was told I could pick it up directly with the order, but at pickup, I was informed that I had to pay over a hundred euros as a pickup fee!

There was no staff accompanying me when picking up the car. I found a screw in the tire and the staff asked me to drive the car over to show them. The replacement car was not as good as the original one.

I specifically chose a store in downtown Zagreb when booking the car and even picked nearby accommodation. But when we went to pick up the car, the store was closed. We had to trouble the landlord to take us by taxi to the airport store to get the car. This information was not updated online in time, wasting our money and time, and we got caught in a heavy rain.