Flight was cancelled and trying to get reservation changed was difficult. Wait time for rental was l

Did not have any Van's available upgraded dodge Durango that was returned while waiting did not have time for them to clean. Needed more help van drivers Julio and Concetta friendly overall ok would have preferred airport pickup couldn't beat price. All things considered not bad

Routes staff lied about pickup time and why it took so long, 1hr after flight arrived in 90 dry heat. Car was on E and was supposed to be full. Under staffed and most didn’t know what to do. Drop off was not available at flight time so had to drop off night b4 and Uber back to hotel and then to airport next day. Extra $90

Yes, it exceeded my expectation. There is no wait time, as soon as I came out the shuttle was waiting.

Awesome

Vehicle had major drive line vibration issue. When I returned the vehicle early the staff could not issue a refund and instead directed me to contact their customer service department.

Like: People where great
Dislike: Nothing everything was good