This is the second time we’ve used Routes in Orlando and they’ve been great for us! We’ve had great cars both times and gotten an amazing deal each time as well!

So user friendly and easy to use!

Long pick up wait. Will never use them again

At the time of my arrival there were too many people and only one customer service representative. Due to the fact that one of the customer took a lot of time to make a decission the whole line of people was waiting for too long. If you book a car in advance the whole process should be organized faster and easier. But when Junior came everything started to move faster.

Like: Give us an upgraded car for no extra price due to what they had available. Fairly priced.
Dislike: Wait time. Was worried about being late for my plane.

Like: Pick up staff was great
Dislike: Faster return