Price for product was great.

You have to pack your patience as they are very understaffed. The staff we felt with were good but there seemed to be a few disgruntled customers around us.

I waited one hour eight the airport for the shuttle bus !

My whole experience with the Orlando routes office was poor all around . The only good part about the experience was the driver who picked me up from the airport was very nice

it was not easy to find the shuttle; although all companies outside airport had same space for pickup; other companies were running more shuttles with fewer clients, yours was quite full ; which meant that more people appreciated the price offered;

I would not recommend using them. The location was initially unable to provide me with the car I requested (economy car) and instead gave me a jeep wrangler. The vehicle was unsafe to drive and could have resulted in a serious accident as a bolt for the rear control arm/axel was missing and I was informed of this by a stranger since I do not know much about the jeep. Routes did provide me with an alternative vehicle that also seemed to have weird sounds when driving. Additionally, the rate for prepaid tolls does not match the description on their policies (4.99/day + usage) and is significantly higher (11.99/day), resulting in a much higher cost than anticipated. Overall, the staff was nice but vehicles are either worn out or unsafe and the false rate advertised on their website felt like a bait and switch strategy.