Very clear explanations, and the car was in good condition. I asked and confirmed that full insurance was already purchased through QEEQ, so it was all good.

Terrible attitude, did not accept the translation document, not even their own company's translation document. They insisted on the international driving permit. There were also two other Chinese customers renting, and the staff were aggressively pushing insurance, speaking very forcefully. In the end, it seemed they couldn't get a car either... I think this branch should be removed from the rental platform...

When picking up the car, they insisted I take full insurance, even though I had already purchased basic collision and theft coverage. They finally reprinted the paperwork after I insisted. The car was in poor condition, and in hilly areas like Italy, it struggled to go uphill. The return location address was incorrect; it took a long time to find the return parking lot.

Awful service, they're just a bunch of scammers. Be sure not to get tricked into buying insurance.

Avis car rental company's service attitude is quite average!