Terrible experience! I booked a Mercedes C, but they gave me an A. After a heated argument, they provided a GLB. Shortly after driving off, I noticed tire pressure issues (photo as evidence). I had to refill air during the trip. When returning the car, I simply dropped the key off as I was rushing to catch a flight. Later, I received an incident report claiming I lost a tire valve core (this was disproven with video evidence, and the report was deleted). The focus was on the same tire with the pressure issue, alleging there was a 1cm cut. I had no choice but to accept the blame. Absolutely awful.

They gave me a car with a broken headlight and told me to fix it myself. They promised a reimbursement when I returned the car, but instead, they said they could only mail a £15 British cheque to my address in China.

The car rental company refused to provide a replacement car after an accident, asking us to return the car early and rent a new one, and it’s still unclear whether the fees for the remaining days will be refunded! QEEQ said the chance is slim! Additionally, two fees were deducted for the car damage, and I haven’t recovered the extra amount yet!! Please ask QEEQ to help contact the car rental company, their efficiency is astonishingly slow!

Terrible service with no communication with foreign staff. Don't be fooled into using this platform.

The gentleman representing you was very helpful, friendly and a credit to you. Made the difference

Simple, cheap and good