They kept pushing their store insurance, and if you didn't buy it, there was a £2000 fine, which made the experience nerve-wracking. The experience was poor, and instead of a Volvo, I got a Mitsubishi, which felt a bit unfair.

This is my fifth time renting a car abroad, and I've never encountered such a rogue and deceitful rental company! Be very careful! Firstly, if your English isn't fluent, the sales staff will speak very quickly to push insurance. I understand that, but even after refusing multiple times, they persisted. Secondly, they pushed the FUEL SERVICE OPTION. I had never come across this before, so I repeatedly confirmed if it was a pre-authorization and if returning the car with a full tank meant I'd get a refund. The sales staff assured me it was, but despite returning the car with a full tank, I didn't get a refund and was charged much more than the contract amount for no apparent reason. Later, I found out that it is indeed an additional service. However, rental platforms also say they can't restrain individual fraudulent behavior without a recording. So next time, make sure to record everything! Relying on the platform won't solve the problem! Lastly, in the restroom of this rental company, my mother overheard employees openly mocking and ridiculing Chinese people, saying they know nothing and laughing loudly. While we were picking up the car, another family was arguing with the staff over unclear charges. It's better to choose another company. Do not rent from Alamo in the UK! I've rented from them in the US and Canada before without issues, but in the UK, be very cautious!

1. The store did not provide the specified car model and did not offer a similar type; 2. They made me purchase full insurance without informing me, even though I had already bought supplemental insurance on Zuzuche. The rental company did not give a reasonable response after I raised a complaint; 3. Less than 200 kilometers after picking up the car, the antifreeze alarm went off. We had to wait for assistance, disrupting our trip and forcing us to book new hotels, making the four of us lose 4,000 RMB; 4. After 1,000 kilometers, the AdBlue warning light came on, making our journey stressful; 5. All complaints to the rental company received no effective responses, and they were unreasonable.

Seamus was very helpful on pick up. Would recommend Alamo in the future

Like: Staff members great
Dislike: Upsell of CDW excess. Should have been included in first quote.