There were many people when picking up the car, but returning was quick (possibly because I had full insurance). The free shuttle was convenient, the return location was near a gas station, and the car was in good condition.

Pick up staff lied to us trying to sell us products. Absolutely disgraceful!

Great car...loved the ease of pick up.

The queue to collect the car was over an hour and a half which I consider completely unreasonable. At one point there were 4 members of staff talking amongst themselves rather than serving the very long queue of people, who were extremely tired after a long trip. When I did get to the desk, the employee then attempted to sell various insurances, claiming we didn’t have any protection when the paperwork clearly stated we did. Obviously, we did not take the insurance, but he told lies about the amount of cover we had, trying to take advantage of our lack of knowledge of the country and our fatigue. I loved the car, it was exactly what we needed, but the service at Budget on pick up was terrible. On return it was easy and friendly.

Very easy to use. Good prices, would definitely use again.