We booked an 11:00 pickup and got to the rental place at 10:30, but they wouldn’t start the paperwork until exactly 11:00. Once they did, they were really strict with the checks – they even asked to see our entry stamp, but the US doesn’t stamp passports anymore, so they ended up checking our inbound flight ticket instead. The car they assigned us was the red one on the right, and during the inspection we noticed the rear right tire was damaged. We asked them to change the car, they checked with the manager and agreed, but after about 10 minutes they gave us the smaller car on the left, which was definitely not as spacious as the first one. Overall the process was reasonably efficient, no upselling at any point, and the return was literally done in seconds.

Very satisfied.

Picking up the car was very convenient; it was just across the street. The service was very enthusiastic.

They gave me Nissan Altima. Car was in great condition, clean and with little mileage. Very big trunk. Can fit 2 big+2 small luggages.

Had no problems with the booking on the website.

We were supposed to get a Jetta and were in a Hyundai. We experienced terrible weather and it would have been handled much better in the car that we were promised.