Avoid Green Motion - complete cowboys.

Green Motion is trapping customer without optional insurance to deduct full deposit of GBP 1,205 by whatever reason. I saw another customer accused for a hairy like scratch only can be seen with a torch illumination when I lined up for pickup. When I picking up the car, their staff never go for car checking claimed due to raining. He just told me to check myself. However, due to raining and early morning at 7am, it is difficult to check clearly but only have to drive as is. But, found a scratch at the bottom later. When the car returned, their staff insisted the damage was by me. But, I explained it wasn't and found that after the car dried few days later. Then, their staff claimed told me there is 24 hours extension for me to check the car and report damage if any. However, it never happened in fact. We argued but he insisted nothing he could do. Asked me to write down the explanation at the return document and sign. He said their CS will contact me to understand. If compensation still need, there will be a repair cost assessment to confirm the money need to deduct from the deposit. However, my credit card statement shown the deposit was deducted in FULL before any repair cost assessment was received and confirmed. This is completely a scam.

The pick up was very slow. It took us nearly an hour to go through the process and we were near the top of the queue. They need more terminals.

I don't see a point why there is a deposit of 1200 GBP on a Fiat 500.

Overall it was good but drop off location was not shown properly on map. No one picked call too.

The only issue I had was the price of an 'admin fee' for handling a fine I received. I feel it was very very expensive for sending an email to me, 84GBP is a rip off! The actual car was great in every way and I will use Green Motion again

It was an easy process with easyrentcars.