They simply asked if extra insurance was needed, and after receiving a no, there was no upselling at all.

Pickup was quick. I had reserved a Forester, but found a nail in the tire upon receiving the car. Reported this to the front desk, and they promptly replaced it with an X-Trail.

Acceptable

The outside of the vehicle appeared as though it wasn't touched from the last renter. Insects all over the front of the car and mud in the wheel wells. Interior was fine.

Like: Ease of rental. Price was awesome.
Dislike: Distance to Rental car park in teeming rain (or midday sun and high humidity) hauling a suitcase in Darwin. Was a drowned rat at both pick up and drop off. Flooding to covered walkway ensured footwear was drenched too. I think a courtesy call or email during my six week rental would have been a great customer service.