Easy

The Indian guy at the pickup location said extra insurance was needed, costing over 90 NZD for two days. The car was switched to a Ford RANGER pickup truck, which was very different from the Toyota RAV4 I booked. The truck was good but too large, and the trunk was replaced with a truck bed, which was quite amusing.

Excellent

Due to missing the flight, we sent an email informing them that we couldn't pick up the car on the originally scheduled date and would come one day later at the same time. We were told that the order was canceled, then we informed them that we had already paid in full and did not request a refund for the previous day's rental fee. Hence, we got the car in the morning. The service was good; considering the original time was at dawn, the rental company had staff on duty waiting for us.

There is a counter inside the airport, extremely convenient.

Like: Nice, easy rental. New vehicle, friendly staff. Good price.
Dislike: nothing.