Pretty good!

The queue is understandable, but I paid for Chinese service which was not actually provided. There was a dispute when returning the car as they tried to charge for excess mileage (though the order stated unlimited mileage) and for the GPS device (which was barely functional). I strongly requested Chinese service, but the staff said no one could speak Chinese. After difficult negotiations, they agreed not to charge the above fees, but I still have not received a refund of over 200 dollars!

Not bad.

Quite good

First time renting a car in the US. Everything went smoothly, both picking up and dropping off the car. No pressure to buy extra insurance (probably because I bought full coverage). The location is a bit hard to find as the office is inside a hotel. Had to keep asking around to find it.