Overall satisfied, the car pickup process went smoothly without many issues.

Very good

The pick-up process was slow, and they kept trying to sell me insurance and other extra services, all of which I declined. When I returned the car, I accidentally left my navigation system in it. I contacted QEEQ when I got back home, but never heard back. Sigh, Americans aren't necessarily more courteous. Other than that, the return process was pretty convenient. You just hand them the car, they check it, and that's it. Overall it was okay, but the lost navigation was a letdown.

2 of our party of 8 arrived 2 hrs earlier. Even though the car was not in their exact name, the gentleman at Dollar was astute enough to ask the right questions so that the car could be picked up earlier by my son to get all 8 of us en route to our destination.