Satisfied, the process was fast.

Nothing special. The service was average, but the return location is hard to find.

Waited in line for an hour, charged unfair fees, insisted on not needing roadside assistance but was still charged, and the order included taxes, yet was charged again on site. Very bad experience.

Counter staff kept trying to sell expensive add-ons with vague explanations. Became somewhat surly when refused. Car's 12 volt plugs were inoperative. Cell phone ran out since it could not be recharged. I mentioned this on return but attendant could not understand my comments.

Steven the front desk agent was great and super helpful. The car was great and priced really well.