The staff was very responsible when handling the paperwork for picking up the car. Returning the car was also very quick without any issues!

Staff was helpful and friendly. Pick-up was easily accessible.

The car was brand new and very clean. The office staff were pretty good, but a bit overwhelmed by the amount of people. It was hassle speaking over the phone and we should have been warned about this prior to picking up the car. However, the lovely girl I spoke to had excellent English and everything went through smoothly. It should have been made clearer when booking that the driver of the car should do the booking.

N/a

The process at desk took far too long , there was a queue , which is acceptable but one client seemed to take 40 minutes which meant an excessive wait

Booking process was ok but maggiore still try and sell excess insurance

Like: I got an unbelievably low rate through easy rent cars.com and the car was almost exactly what we wanted.
Dislike: The horn in the car didn’t work and in Italy you definitely need a horn. The car company REALLY REALLY should give EVERYONE quick briefing on driving in Italy (ZTL zones, camera surveillance and ticketing, etc) even if it’s just a 3x5 size explaining in the drivers language what mostly is different in traffic laws for Italy. It could even be written by former car rental customers.