Good overall experience

Maggiore charged my credit card a month after claiming there was a scratch on the car. Then, they charged me again six months later and could not provide any proof when I contacted them.

Price protector is good. should allow users to rate after sales or claims experience.

Overall pretty good. Booked two cars for our trip and both got upgraded to a BMW X1 and an Audi Q2. They didn’t try to force any insurance on us. The only hassle was returning the car, as the area was filled with restricted zones and one-way streets, which the GPS failed to identify. We had to return to the hotel and get directions from the hotel staff to find the rental office. Make sure to ask for directions when picking up the car.

The staff's attitude was acceptable, but their response to our request to switch from a manual to an automatic car due to special circumstances was disappointing. It's hard to blame the staff, but it reflects poorly on the rental company's problem-solving capabilities. This left a blemish on our Tuscany road trip.

Satisfied

We have had very serious trouble with charges from Maggiore amounting to many Euroes. The reason is that Maggiore did not register our car properly (we ordered a BMW 3-series, but was given a 1-series - that was to small for us. Thus we changed to a Audi Q3 that was OK. But the person that got the BMW that we should have had was speeding and somehow the car was still registred on us... I have now received a fine from Italian police from a person driving a BMW at a location that I have never been. I was climbing mountains at the same time... The Maggiore will have to reimburse med for all the fines they have charged direkctely to my credit card and have to contatct italian poice (V/90746490X/2018) to have them cancel the fine.