very satisfied

Half of the staff was missing.

The car was very new and picking it up from the airport was very convenient.

Despite the 1hr 30mns wait queing at the desk overall good service.

Easy process with competitive rates

They give me a van instead of a car... I booked a Clio but they always give you a van that I did Not want

We were given a car with a flat tire. Tire pressure light immediately came out 15 km after we left. We filled up the tire each morning for 3 days until it got really bad. Brought it to the Verona airport to exchange cars and they insisted the tire wasn’t flat. I told them I just filled it up 10 minutes ago so we could get there. They then charged us for another whole rental which cost more for 3 days than the original charge of a car for 7 days. I paid for two car rentals. I tried to have them think logically saying why would I drive out of the way while on vacation to exchange a car for the same thing or lesser if there wasn’t a problem. Sure enough as they argued you could see the tire got flat. They never even apologized. It was an extremely unpleasant experience