Self-service processing is very convenient.

Good

The vehicle was in great condition, and renting was very easy.

The car was in excellent condition, and there were no enforced additional fees. When exchanging the car, the process was straightforward. After inspecting the exterior, they immediately issued a receipt showing zero charges, meaning there were no hidden fees apart from the initial booking payment.

Counter staff at pick up very pushy trying to get us to upgrade. Said he wasn't happy with our choice of car for safety reasons!! Only driving from SD to LA! He said it had no luggage space, no cruise control and no Bluetooth connectivity. It had all 3! Would put me off using Alamo in the future.

Easy to use. However, the App that's advertised is non-existent, which is disconcerting when you try and load it after you've booked.