Efficient service.

There were no issues during my self-drive trip in the UK, and the overall car rental experience was good. However, problems arose after returning the car. Nearly 20 days after I returned to my country, the rental company unilaterally claimed that there was damage to the front windshield. The car passed inspection when I returned it, so how can they determine it happened during my rental period after such a long time? Moreover, they provided no pictures or other evidence, just a £250 damage invoice. Thankfully, I had locked my credit card in advance. Last year, I rented cars twice in San Francisco and just dropped off the keys without any problems. I didn't expect UK car rental companies to be so tricky. I hope Zuzuche can remind tourists planning to rent cars in the UK to make sure they keep video evidence when returning the car. When I returned mine, the staff at the time simply looked around, recorded the mileage, and told me I was good to go. Perhaps they noticed I didn’t have any evidence and pulled this stunt because of it.

The car was a lower class of vehicle but was good and did what I needed it to do. Good on fuel. Staff were helpful and process at pick up and drop off

Qeeq was easy to use. Only issue is enquiring about reduced price as it was a lower class of vehicle than I was meant to get. They are dealing with it and keeping me updated.

Average

The service was excellent.