It's mainly about the communication for picking up and returning the car, nothing particularly impressive, just normal.

The service attitude of the staff and their headquarters was extremely poor, filled with discrimination against Chinese people; when picking up the car, due to arriving a bit early, there was earlier communication that if picking up early, the return should also be earlier, but the staff's unprofessionalism almost caused an extra charge of more than 200 dollars.

The staff was very friendly and quickly completed the car rental procedures.

The car rental took less than 10 minutes. Changing the car was easy, just return the keys. Very convenient and fast.

We waited in line for over an hour and a half didn’t even get an apology For the long wait he was quite rude hand me the keys said there is one mark on the car .... well another 15min walking around checking the car so I took pictures of the car email back straight away I will never recommend any of friends to go with Europcar