The staff at Alamo car rental company were very friendly and professional. During our rental period, the car got scratched. An excess charge was initially held, but the damage assessment took a long time—53 days in total. However, the refund was processed promptly after the assessment report was issued.

Quite satisfied. The selected car model was not available at pickup, but they offered two options, and I chose the FORD PUMA small SUV. It had over 60,000 kilometers on it but looked very new. I informed the staff that I had already purchased insurance domestically, and they didn’t object. Everything is digital now; you just confirm and sign on a PAD, and they'll send an email to you. An additional deposit of 200 euros was charged. There are two points to note: First, the pickup time depends on the actual time you go to handle the paperwork. If your original return time aligns exactly with a full day, you’ll be charged for an extra day, so make sure the staff adjusts the return time accordingly. Second, the car doesn’t come with a full tank, and you don’t need to return it with a full tank, but the fuel level must be higher than at pickup. This can be tricky to manage—I ended up adding fuel worth a dozen euros more, and it wasn’t refundable. The deposit was returned within two to three days after the car was dropped off.

It was okay.

The service attitude was quite good. I realized a few hours after driving away that I might have left my passport and driver's license at the rental company's counter. When I went back, the staff had kept them safe for me, for which I was very grateful. The queue time for picking up the car was a bit long, around twenty minutes. At pickup, the staff found a small paint chip on the car's front. I didn't recall any scrapes, but I hadn't noticed it during pickup. Fortunately, I had full insurance. After internal coordination, they didn't charge me anything, which seemed a bit inexplicable.