Very dissatisfied with Thrifty Car Rental's service. We had scheduled to pick up the car at 1:00 PM, but the staff kept us waiting with the excuse that the car was being cleaned. We finally got the keys at 2:47 PM, and it wasn't even the Toyota Highlander we had reserved; they gave us a SsangYong instead. We spent nearly two hours negotiating with the store, and the staff casually said we could return the car later. It was infuriating. The two-hour wait disrupted our travel plans. Why didn't they just be honest about not having the car available? We could have switched to another rental company and saved our time. Very disappointed with Thrifty's service. Small companies often have service issues. I hope others learn from this experience and choose their rental company wisely.

Expected a Nissan SUV, but was Suprised by a Bigger Mitsubishi SUV

Don't Know about Price Drop Protector. Booking online

予想以上に綺麗な車で驚きました。とても快適でした。

It would be better to briefly introduce the car operation during pickup and check the car condition together

Excellent vehicle, we needed all the space in the SUV for all our luggage. The staff were friendly and very helpful.

Easy to book a rental vehicle. Great selection and pricing. Will use Easyrentcars again.. if fact we have booked our rental vehicle again last night with Easyrentcars for our upcoming NZ trip. Many thanks. Keep up the good work.