Good

Very easy to find, take the subway from the airport. Very quick!

Dollar goes with Herz at Buffalo. Was upgraded, fine ! Smooth and easy.

The car was fantastic. Exactly as described. Clean and well maintained. Great fuel efficiency. Did not have to fill up before drop off.

I didn't keep track of her name, unfortunately, but the lady who took care of us at the Tucson airport was efficient and very understanding of our needs. She was great!

Picking up the car was a pain. First, there was an issue with Dollar processing my credit card. Calls to my credit card company showed that there was no problem. I had to bail on the reservation desk and go to the Dollar Kiosk, which was able to process my credit card with no problem. The kiosk attempted to print my documents (contract, etc), but only blank pages emerged. I was told to proceed to the garage and just take "any car in area B". This process took at least 45 minutes. I went out to pick up my car from the garage. The Dollar representative said I was not supposed to take any car from area B, as I had been instructed by the Dollar representative. She sent me back to the counter, where I had to wait in line for the 3rd time to sort it all out. The representative at the counter printed out my contract and wrote the letter "B" on the front. I went back to the garage with this new document in-hand and was told to take any car from area B.... I found the process to be slow and frustrating. I pre-booked online, yet came across lots of confusion and delays when it came to pick-up. The Dollar employees were patient and accommodating, but the systems they were navigating to get me a car were obviously slowing them down.