Ordered a full size car, got a 1 litre engine vehicle and that replaced the car that was faulty. Stereo was smashed and media unit not switching on. First car done nearly 100,000 miles. Do not use firefly!
“I felt like I was being conned by the Car Rental company”
About Firefly:4.7/10
I pre-booked and pre-paid for a mid size car (Ford Fusion)a number of months in advance and was told when I arrived that you only had a compact car available (VW Polo).
This car would not fit my family and suit cases, so I had to argue with your representative for 15 minutes before finally getting a Renault Captur.
It caused a lot of stress and resulted in a bad start to my holiday
The car I booked was much bigger than the one given. When I challenged staff they were not interested other than to want to charge me more for the bigger car!!!!! .......crazy and I will not use you again
Dealing with the counter staff was a terrible experience.
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