Overall service was good.

The waiting time was very short.

The counter staff person at pick up was very friendly, but I was shocked to see that the price I had to pay was $50 more than the price I booked it for. The staff told me it was because of tax, but why wasn't that included when I booked it? I don't like when pricing isn't upfront. Also, I called to talk to someone about extending my drop off time, and that person wasn't very nice.

Dollar counter staff bumped my booking up by €300 when you have been travelling arrive late at night you really do not want to haggle on a price you think you have booked. Counter staff asked me to explain the vehicle protection insurance as I hadn’t booked directly with them? He also added on baggage insurance , medical insurance and daily toll road charges !! Not impressed with that

Booking was easy be careful of add ons at car pick up

The lady at the pickup counter was making a private phone call. Did not talk to me much, and the only question she asked was "who is your insurance". After that "go to the parking lot". Very unprofessional, I would say. And as per Dollar-headquarters, I was upgraded without my consent because the car that I reserved was not available, meaning additional fees were added without my consent.