There was almost no need to wait in line.

Very Good

Only one person at reservation desk to serve customers so took an 45min to pick up the vehicle.

Great App for car rental and finding the best price.

The counter server upsold extras that were not required and was deliberately vague about some of them, making some sound essential and others to be better value then they were. My first car got a puncture / flat tyre. The call centre I dealt with gave appalling service twice and sent me to the wrong depot for a replacement. The staff organising the replacement were also abrupt and condescending. The drop off was very quick and efficient but I would never use Dollar / Thrifty again.

Like: Price
Dislike: We had to give it back