The check-in was done without much waiting. However, although we had reserved a Jeep Grand Cherokee or a similar vehicle with automatic transmission, four doors, five seats, and air conditioning, the staff at the pickup point informed us that all Jeep Grand Cherokees had been recalled due to safety issues. The only options available at the time were a KIA Sorento, a Dodge model, and later on, a Toyota sedan. It was surprising that the Toyota sedan could be considered similar to a Jeep Grand Cherokee with automatic transmission. Finally, we opted for the KIA Sorento because it had a backup camera. Overall it was okay, but I feel Dollar is an average car rental company. I might consider Hertz next time. Additionally, the staff at the pickup location suggested that I don't have to return the car with a full tank because their fuel prices are cheap. However, they quoted 20.5 gallons, while I had only filled half the tank with 6 gallons, clearly overcharging me. So, make sure to pick up and return the car with a full tank! When we picked up the KIA, it surprisingly didn't have fuel, almost causing us trouble.