Overcharged

Overall pretty good. Booked two cars for our trip and both got upgraded to a BMW X1 and an Audi Q2. They didn’t try to force any insurance on us. The only hassle was returning the car, as the area was filled with restricted zones and one-way streets, which the GPS failed to identify. We had to return to the hotel and get directions from the hotel staff to find the rental office. Make sure to ask for directions when picking up the car.

The pickup procedure was fast, the office and garage were close to each other, and the car was in good condition.

Nos creo inseguridad la insistencia en que aceptamos su seguro cuando ya habíamos contratado uno

We were given a car with a flat tire. Tire pressure light immediately came out 15 km after we left. We filled up the tire each morning for 3 days until it got really bad. Brought it to the Verona airport to exchange cars and they insisted the tire wasn’t flat. I told them I just filled it up 10 minutes ago so we could get there. They then charged us for another whole rental which cost more for 3 days than the original charge of a car for 7 days. I paid for two car rentals. I tried to have them think logically saying why would I drive out of the way while on vacation to exchange a car for the same thing or lesser if there wasn’t a problem. Sure enough as they argued you could see the tire got flat. They never even apologized. It was an extremely unpleasant experience