Neither good nor bad, just so-so. Waited for 30 minutes, spent another 30 minutes discussing the car model, took 1 hour to rent the car.

Half of the staff was missing.

This car rental company is absolutely disgusting, complete scammers. When I picked up the car, the tank wasn't even full. The staff told me to return it with the same amount of fuel. They even pointed to the pickup slip where it said 80. When I returned the car, the inspection person checked the slip and said everything was fine. Now that I'm back home, they charged me, saying I didn't refuel it completely! I filed a complaint through the car rental platform, and they responded that the 80 referred to the tank capacity! Is this a premeditated scam? Deliberately unclear on the paperwork to confuse customers and then charge them extra? Could this method be any more despicable? PS: I speak Italian, so don't give me any communication error excuses. If this is their response, it only proves this car rental company is problematic, trying to scam as much money as possible. They probably rely on such methods to make considerable extra income, rental by rental. It's laughable and utterly disgusting!

After over an hour wait to get to the desk, we found out they didn’t have the car we had paid for or an equivalent. The fiat 500 wasn’t quite the Mercedes we were expecting. Worst car hire experience ever.

Quick affordable service. Online help desk was good.

The vehicle had warning messages and was damaged on 3 corners! We asked if there was a mapping system at the counter and were told no - so paid extra for a GPS system when there was a GPS in the car! At drop off there was no one at the counter and we had to call and wait for someone to come - he was then very cranky. All in all a terrible experience.