They didn't have any SUVs in, so had to make do with what they did have (a skoda!). Was offered a number of upgrades for a cost, which I thought awfully kind of them. They seemed genuinely surprised when I suggested that I should be getting a free upgrade given that they didn't have the car I booked available.

Everything was great and smooth!

Like: Easy to book - staff were very friendly Car was smart and clean and easy to drive
Dislike: Everything was brilliant!

Like: The team of Europcar goes that extra mile to keep the customer satisfied at all times
Dislike: Spent too much time on getting the vehicle, need more customer service people during peak hours