Even though I already bought insurance, they wanted me to buy a more expensive one. Then they offered me an upgrade to a more expensive car but I had to pay more. When I refused, they started pushing insurance again. The deposit was higher than others; while others asked for 200 pounds, they wanted 700 pounds.

It was very trouble free

Good value and kept informed

I was upgraded to a medium-sized car because the car I'd booked needed extra cleaning. They were great about explaining the car's controls and how to return the car out of hours. No pressure to pay for extra insurance or anything like that either.

I have been charged twice for this booking

After a long haul overnight flight I was horrified to find almost 20 people in front of me waiting to collect a car. The process took almost 1.5 hours. The staff were polite but there were just 3 people working and a wait of this length was extremely frustrating and totally unacceptable. Poor show and very unprofessional for an international company.