Car had been smoked in previously and the smell did not diminish during the entire rental period, car seats and interior very stained.
This is the second occasion I have been given a car like this from this location, whilst the rental staff did explain there is nothing they can do to prevent this from occurring from other renters they do state they will charge for a clean if this does happen, this car had not been cleaned. It does seem if you book via a consolidator with Europ car rather than direct with them you won’t always be offered the best cars but that’s the cost of trying to save a few pounds against booking direct with Europ car.
“Good service, good car, had to rely on the "Best price guarantee" to get the best price”
About Keddy by Europcar:8.7/10
The car was perfect, the only real gripe I would have was, we returned the car early in the morning. We drove to the drop off, but there was no personnel at that time in the morning. But not having returned a car at Bristol at that time, we had no idea that we just drop the key in the box. But there was no instruction to that effect on the rental agreement or on the Europcar booth. Other than that it was all very good
About QEEQ:10.0/10
Price drop protector did not work in this instance, however it did on my next rental. But the "Best price guarantee" does look as if it has been honoured, just waiting for it to be credited to my account. All in all very happy with the process
Take long time to pickup cars because the service personnel persuade to upgrade and cross sell insurance. The car also have few scratches on bumper and fenders during my pickup.
“Wasnt the make or model that i booked so a little disappointed.”
About Keddy by Europcar:7.0/10
Car wasnt what i wanted. Only similarity was that it was an suv. Really should be able to give you a choice if the one you want isn't available especially as i had booked over a week in advance. I rang up the first day to say that i would be late picking up the car. The phone was answered but no one spoke but you could hear them having a conversation so not good customer care really
About QEEQ:7.0/10
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