A nice car rental experience with Alamo!

The pickup process was simple, the car pickup speed was fast, and the vehicle was in great condition, mostly almost new cars. However, they replaced the XC60 I originally booked with an XC40 in the end.

Had an excellent experience with Highland Car Rental. Bought full insurance at the store without any upselling. The staff was very considerate and even noticed it was my teammate's birthday. After picking up the car, we started an exhilarating journey. The mountain roads were quite manageable, though a bit narrow. The entire trip ended without any fines, which was very satisfying. Kudos!

Email confirmation specifically said in terminal for collection as I was not flying in I was dropped at car rental and walked to terminal called the number to be told I need to go back up to car rental it would have been helpful if this was mentioned on the email. The only other thing was a deposit was taken from my credit card held until I returned the car but not refunded immediately (drop off out of hours) until I phoned the office as I am now out of the uk this has cost extra time and money

Good easy experience apart from incorrect information emailed about pick up location

The lady at checkin is an asset to you and clearly enjoys what she does.

Great value and so straightforward.

Like: Fast service
Dislike: During the booking process online, the website gave us pick up option in Tower Bridge ( which we chose). But, when we got confirmation email it told us to pick up the car at Spur road address in Waterloo and not Tower Bridge. Unfortunately, Spur Road office was closed, so we had to call the agency to find out that in fact we had to pick up the car at Lower Marsh road ( Waterloo), so online booking process was a bit confusing, but overall satisfied with the service.